SmarTek21 & Servicenow: The Global Partners Behind Your Success

With 10+ years of Servicenow experience and 50+ certified experts across the US, South Africa, and APAC, SmarTek21 delivers the flexibility to transform your IT operations at any scale.

Our Servicenow Practice delivers flexible, tailored support designed around your business outcomes

Flexible by Design. Focused on Results.

No two organizations are the same, and neither are our delivery models. Through our ServiceNow Practice, we provide tailored, client-focused support across a range of engagement types, giving you the flexibility to choose how we work together while keeping the focus on outcomes that move your business forward.

From Augmentation to Full Management, We've Got You Covered.

Whether you need specialized talent to complement your existing team, a partner to manage your entire ServiceNow environment, or anything in between, our delivery models are built to flex around your needs. From Staff Augmentation and Managed Services to Product Engineering and Design-Based delivery, we bring the right expertise to every engagement.

The Partnership That Drives Every Engagement.

Our delivery models are designed to evolve with your business. As your needs grow and change, we bring the right combination of talent, structure, and expertise to ensure every ServiceNow engagement stays aligned with your strategic goals and delivers lasting value.

Staff Augmentation

We field a highly skilled multidisciplinary team to complement & accelerate solution delivery. This includes specialty skills, temporary to permanent staffing 

Managed Service

Short or long term managed service packages with full stack capabilities. Elements include full life-cycle from program to projects from design, development, test, production & ongoing support​.​

Managed Project

We help you imagine, define, and de-risk your solution, then build and operate it for you. These include fixed fee & scope based delivery and payment. Teams can be turn-key or part of a larger integrated team.​

Product Engineering

We help design, develop, and optimize products with Industry best practices which align to the Organization's overarching business strategy & roadmap.

Design Based

We help reimagine your digital assets user experience leveraging our world class design team to accelerate tangible business outcomes.

Servicenow Partners at Work

We provide a global model delivering from US, SA, & APAC

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Years of ServiceNow Experience

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Data Migration Projects

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Personnel in Data Warehouse & Analytics Practice

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Team with ServiceNow expertise

Servicenow accelerators

Our engagement leverages proven accelerators, reusable frameworks, and Gen AI-powered tools to automate and optimize every phase from initial setup to continuous improvement.

Our Methodology, Accelerated by Purpose-Built Tools.

We bring more than expertise to every engagement. Our ServiceNow accelerators are purpose-built tools and frameworks designed to reduce time to value, minimize risk, and drive efficiency across every phase of your journey. From initial deployment and data migration to pipeline modernization and ongoing optimization, our accelerators give your team a proven head start.

Enablement & Deployment

We accelerate your ServiceNow deployment using pre-configured Landing Zone templates that get your environment up and running faster. Automated RBAC, SSO, and security policy configuration ensure your platform is secure from day one, while built-in resource monitors and spend controls keep your operations running efficiently from the start.

Data Migration

Our data migration accelerators take the complexity out of moving to ServiceNow. Schema and stored procedure conversion toolkits streamline the technical heavy lifting, while data validation frameworks with auto-generated test cases give you confidence that your data arrives accurately and completely.

Pipeline Modernization

We modernize your data pipelines using pre-built dbt models and orchestration patterns that reduce build time significantly. Event-driven workflows keep your processes responsive and connected, and our Gen AI-powered transformation code generation accelerates the path from legacy systems to modern, scalable architecture.

Optimization and Managed Services

Once you are live, we keep your ServiceNow environment performing at its best. AI-driven monitoring dashboards deliver real-time performance insights, while automated cost optimization recommendations ensure you are getting the most from your investment. Our AI virtual agent handles user support, ticket fulfillment, and knowledge management, freeing your team to focus on what matters most.

Accelerating Data-Driven Transformation with ServiceNow

End-to-End ServiceNow Expertise That Keeps Your Platform at Its Best.

From initial architecture and design to ongoing managed services, our ServiceNow Practice covers the full spectrum of what your platform needs to perform, scale, and stay secure — ensuring your investment continues to deliver value long after go-live.

What We Do

  • Architecture & Design
  • Cost Optimization
  • Migration to & from ServiceNow
  • Managed Services & Support
  • Performance Tuning
  • Secure Data Sharing
  • ServiceNow Platform Assessment & Optimization

Platform Optimization

  • Performance Tuning
  • Secure Access Management, Compliance & Audit
  • User Interface Improvement

Service Assets

  • Automate Discovery of CIs
  • CSDM Architecture
  • Integration with Other ITAM Tools
  • Service Mapping of Applications

Compliance & Governance

  • Documentation
  • Segregation of Duties
  • CMDB Naming Convention
  • Data Classifications & Standards

Solutions Across Major EHRs

SmarTek21 offers flexible service offerings for IT and business owners. Our experts offer a combination of technology, healthcare experience, and practical solutions.

Ready to Partner with SmarTek21?

Let's discuss how a partnership with SmarTek21 can help your business grow, accelerate, and navigate the complexities of your industry.