As organizations of all sizes continue their transformation into digital enterprises, conversational chatbots and virtual assistants have emerged as the vehicle of choice for enhancing the user experience, automating tasks, and processing information. These solutions are fueling a new wave of innovation that enables customers – both external and internal – to engage with applications, services, and brands through text and even voice with greater context, richness, and personalization.
“According to Gartner’s 2019 CIO Agenda, 31% of enterprise CIOs have already deployed conversational platforms. This represents a 48% year-over-year growth in interest and points to conversational platforms taking center stage in enterprises’ adoption of AI.”1 Since AI is the underlying technology for all enterprise-grade conversational systems, conversation platforms are not just the smartest way for improving customer engagement–they are a stepping stone towards an even more systemic use of AI and cognitive systems as enterprises become increasingly data-driven.
With a large number of vendors worldwide and a rapid pace of innovation, we believe Gartner’s 2019 Market Guide for Conversational Platforms offers an invaluable overview of conversational chatbot platforms and the tools and frameworks they offer developers building conversational user interfaces, chatbots, and virtual assistants for a variety of use cases. It explores use cases, technology directions, market analysis, and a summary of the key vendors, including SmarTek21’s SmartBotHub.
Conversational AI systems such as SmartBotHub are quickly becoming a key strategic technology for successful enterprises. To learn more about the advantages of SmartBotHub for your business, request a demo.
1. Gartner, Market Guide for Conversational Platforms, 30 July 2019
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.