A Comprehensive Conversational Platform That Can Help You Customize and Personalize Customer Experiences

Six weeks time-to-value and to realize benefits.

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Conversational Engagement at Scale: On-Premise or Cloud Hosted

1 of 20 vendors included in Gartner's Market Guide. View a complimentary version of the report.

   

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Why SmarTek21 Conversational AI?

SmarTek21’s SmartBotHub conversational engagement platform creates personalized and useful interactions. It is based on each visitor’s unique intentions and objectives and provides an experience that stands apart from existing web and mobile applications—which require the user to understand how to navigate them to get the answers they seek. Instead, SmartBotHub intelligently translates each customer’s intent, as expressed through their own language, to determine the best way to get them what they need. This goes beyond trying to mimic human-like interactions or tricking the user into thinking they are conversing with a live agent. It’s about understanding their intent and addressing it quickly and effectively.

Results without the wait

SmartBotHub delivers more successful interactions, almost immediately. It provides users with a truly intuitive engagement where they will never experience a single click or drop down, right out of the box. Plus, SmartBotHub can be deployed where you want: on-premise or cloud-hosted, and our typical engagement can deliver measurable value in just six weeks.

Increase sales conversions with more engaged discovery

  • 10x increase in sales, in line with live chat statistics 
  • Create highly personalized and intelligent interactions 
  • Provide contextual guidance based on the user’s ask and intent 
  • Deliver intuitive quotes and forms with relevant suggestions and offers 

Reduce support costs with intuitive self-service

  • 50% reduction in call center volume through self-service interactions 
  • Allow more contacts to be served any time of the day or night  
  • Handle many first- and second-level questions without needing a live person 
  • Delight users with fast problem resolution 

Increase customer retention and satisfaction

  • 59% increase in customer retention 
  • Build trust by being available 24x7x365 
  • Improve customer satisfaction with immediate service and fulfillment 
  • Streamline your workflow with handoffs to next steps or live operators with full context 

Our Valued Customers

Leveraging Our Own Products

With SmarTek21, you get more than an experienced team and trusted services. You also get access to our line of products, which can work together with our solutions to address the need for better self-service and access to data sources.

Provide self-service and advanced AI to upsell/cross-sell.

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Connect disparate data sources for personalized insights.

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Find out more by accessing our data sheets, videos, demos, and more.

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