Healthcare
Improving patient care while decreasing administrative challenges
All medical institutions, ultimately have two goals
Improve clinical outcomes
Improve administrative outcomes
Optimizing Patient Flow Through AI and Machine Learning
Patient beds are a hospital’s most expensive resource, and it is therefore essential that beds are well managed and used efficiently. Because of their centrality to a hospital’s ability to treat patients, the management of bed availability affects other hospital departments.
In fact, bed management is usually seen a subset of a larger challenge: patient flow from intake to discharge. Properly managing this requires innovative technologies, capacity and process management, and advanced optimization capabilities.
Predicting patient demand is a critical, ongoing challenge for any hospital. Unexpected spikes in ER activity can create bottlenecks up front and a lack of beds down the road. This might prompt patient transfers to hospitals hit more capacity. Or, while there might be enough beds, the units are understaffed and require expensive overtime.
Perhaps a spike occurs in the number of senior citizens who, while now well enough for discharge, are unable to look after themselves alone. While senior advocates search for a safe senior facility in which to place that person, they cannot be discharged and so continue to take up a bed. As you can see, the number of factors that must be considered is wide-ranging and difficult to model beyond the simple question of whether they are healthy or not.
SmarTek21 can apply artificial intelligence and machine learning to patient flow and other data systems to help hospitals and health systems understand and address their capacity issues. By accurately predicting issues as varied as emergency room visits, staffing needs, patient demographics, elective and non-elective surgical admissions, and historical bottlenecks, it is possible for ER, surgical, and inpatient leadership to make better, more informed decisions and implement department-specific action plans. Doing so increases patient throughput and improved outcomes across the entire health system.
Improved Patient Care Through Conversational AI
Improving patient experience
One of the biggest challenges of improving clinical outcomes is to ensure proper post-discharge patient care. IntelliTek.ai ensures a smooth process from beginning to end for both patient and caretaker.
Versatile aid
IntelliTek.ai’s multilingual support allows you to provide the same level of patient support regardless of language.
Easy translation for better customer experience
IntelliTek.ai intelligently translates each customer’s intent, as expressed through their own language, to determine the best way to get them what they need.