One of the biggest medical challenges is how to improve patient communication both before and after visiting a medical facility. Before visiting a doctor, it is now common for a person to look online for some basic diagnostic information, or to perhaps review what in essence is an extensive FAQ about symptoms and remedies. This is an ideal use case for intellibots. These systems can help guide the person through the same types of questions a doctor or nurse might’s, changing the questions contextually as the use rides more information. If it is determined that an office visit is necessary, the intellibot can even schedule it and confirm insurance coverage.

Another challenge is how to improve patient care after an office visit, or even after a hospital stay. In far too many cases, discharged patients are provided with some handouts but too little opportunity to interact with medical personnel. Worse yet, language barriers can prevent patients and their families from properly following up. Conversational AI systems based on SmartBotHub can solve these problems. Patients can ask questions using normal, everyday language and the system can provide them with highly accurate information based on that patient’s specific context and history. And SmartBotHub’s multilingual support allows you to provide the same level of patient support regardless of language.

Instead, SmartBotHub intelligently translates each customer’s intent, as expressed through their own language, to determine the best way to get them what they need. This goes beyond trying to mimic human-like interactions or tricking the user into thinking they are conversing with a live agent. It’s about understanding their intent and addressing it quickly and effectively.